Shipping policy

Shipping Policy

Thank you for choosing SYC Brewing for your purchase. We want to make sure you have a seamless and satisfying shopping experience, including a clear understanding of our shipping process. Please take a moment to review our shipping policy.

1. Order Processing Time:

  • All orders are processed within 1 business days (Monday to Friday, excluding holidays) after receiving payment and order confirmation. During high-volume periods, processing times may be extended.

2. Shipping Rates and Options:

  • Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost for your order during the checkout process before completing your purchase.
  • We offer various shipping options, including standard and expedited shipping. The estimated delivery time and cost for each option will be displayed during checkout.

3. Shipping Destinations:

  • We currently ship all across Canada. If your country is not listed, please contact our customer service for assistance.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track your package's journey on our website or the carrier's tracking portal.

5. Shipping Delays:

  • While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs clearance, or other external factors may cause delays. We appreciate your understanding in such situations.

6. Missing or Damaged Items:

  • In the rare event that your order arrives with missing or damaged items, please contact our customer service team within 3 days of receiving the order. We will work swiftly to resolve the issue and ensure your satisfaction.

8. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address provided by the customer or failure to claim the package from the shipping carrier, additional shipping charges may apply to resend the package.

9. Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info@sycbrewing.com.

Note:

  • This shipping policy is subject to change without notice. Please check our website for the most up-to-date information.

Thank you for choosing SYC Brewing. We appreciate your business!